Jess Fried
With over a decade of experience in e-commerce and tech startups, I've honed my expertise in the dynamic worlds of FinTech, Ecommerce & CRM. My passion lies in working with products that create meaningful, positive impacts on people's lives.
What Sets Me Apart:
Positive Energy: Known for infusing teams and companies with enthusiasm and optimism
Unifying Force: Adept at bringing diverse groups together to work towards shared goals
Impact-Driven: Committed to projects that make a difference in users' lives
Customer Obsessed: Keeping the customer top of mind every step of the way
Discover More:
Scroll down to explore my work history and read testimonials from colleagues who've experienced firsthand the value I bring to teams and projects.
Cheers!
Expertise
Program Management
CS/Sales Enablement
Product Operations
Product Marketing
Specalities & Skills
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Specalities & Skills *
Project Management
I have project managed large scale projects across multiple, bringing together many teams such as engineering, product, desingn, sales and CSM. I am known to be the “glue” that links teams togetehr for prositive & cohesive project execution using systems such as Linear, Monday.com, Notion, and Confluence.
Thought Leadership
With extensive experience in product ideation and GTM planning, I bring unique ieas to the table to help brands and products scale thoughtfully from a building and operational perspective, regularly managing the roadmap strategy for optimal company and client results.
Training / LMS Systems
Using my communication and public speaking skills, I have developed & executed a number of training programs for both internal and external stakeholders using robust LMS programs such as Looop, Demio, and Articulate.
CRM Deployment
Reaching users is the heart and soul of product launches - I am well versed in managing global and regional CRM programs, working in programs such as Taxi, Contentful, and Braze.
Testimonials
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It was immediately evident that Jess was a strategic thinker as well as a “roll up your sleeves and get it done” executor, which is a highly valuable combination. She’s a proactive problem-solver who cultivates strong cross-functional collaboration. What truly sets Jess apart is her genuine care for her colleagues and her low ego leadership approach. She’s always willing to lend a helping hand, offer support, or jump in where needed. She also has this incredible ability to bring out the best in everyone around her.
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Jess brings a natural enthusiasm and desire to make an impact on projects and campaigns of all sizes. During her time as the Senior Engagement & Training Manager, Jess transitioned her Merchant Success experience into efforts to scale the number of Merchants per Merchant Success Manager, and standardizing enablement materials. During the acquisition of Hero by Klarna, she was a key player in establishing a product enablement strategy to roll out the Virtual Shopping solution to the broader Go To Market organization. She has since held key roles across incubated product marketing and e-commerce solutions within the Klarna Marketing Ecosystem.
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I can't speak highly enough about Jess – genuinely one of the top creative minds I've worked with in my career. She's an absolute expert when it comes translating shipped product such that it resonates with audiences and end users, enabling them to understand feature benefit in a real-life context that just makes things click. Jess was in my group at Klarna post-acquisition of HERO® and seriously moved the needle in terms of go-to-market and user perception, impacting our 150M Consumers and over 20K Creators, ultimately making our features in Klarna crystal clear to who we serve.
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Jess has a natural ability to bring out the best in cross-functional teams. She’s organized, detail-oriented, and approaches every challenge with a problem-solving mindset. One of her greatest strengths is her deep understanding of both product and customer needs, which allowed us to bridge the gap between development and customer success in a meaningful way. What truly stands out is her enthusiasm for making a positive impact and her constant drive to improve processes. Jess was instrumental in helping us achieve a 14% order uplift in 2023, and her contributions helped shape the content strategy that influenced 88% of CRM purchases, generating $41.4 million in revenue.
